EQUIPMENT RETURNS

Request an RMA

Tell us what has failed and we will raise a return authorisation. Everything marked * is needed before we can start.

Do not send anything yet

Please do not send any equipment yet. Once we have reviewed this request we will email you the RMA paperwork, which includes the address to send the equipment to — some hardware is serviced in Perth and some in Sydney, so the destination depends on what has failed.

Your details

Business name * Contact person * Email * The RMA paperwork will be emailed here. Phone number *

Business address Address line 1 * Street number and name, or the PO box. Address line 2 Optional — unit, level or building.

Suburb * State * Postcode *

The repaired equipment can come back to this address

Failed equipment

Add a row for each piece of equipment you are returning, up to 25.

Return terms and conditions

The issue of an RMA does not constitute acknowledgement of a warranty claim. Warranty can only be determined after an item has been inspected.
A quotation fee will apply to all declined quotes.
Freight will be charged on a declined quotation, if the faulty equipment is requested to be returned.
Freight will be charged in addition to the quoted price.
Equipment may be sold to recover costs if not collected within 90 days from issue of the quote.
It is the responsibility of the operator to make sure there is a backup of data where applicable. Sektor will not be held responsible for loss of data.
Please make sure that the unit is packed securely as any courier damage will be the responsibility of the sender.

I have read and accept the return terms and conditions above. *

Terms version 2026-09-28

Request an RMA

Return request received

What happens next